Getting paid
Updated August 24, 2026
Fieldspace processes payments through Stripe Connect. Customer payments for bookings, memberships, and Add-Ons flow into your own Stripe account — Fieldspace never holds your money. Stripe pays out to your bank on your payout schedule, and refunds go back to the customer's original payment method.
How does the money flow?
When a customer pays for a booking, a membership plan, or an Add-On, the charge is processed by Stripe Connect and lands in your Stripe account. Fieldspace initiates the charge and records it against the booking, but the money is yours from the moment it settles — Fieldspace is not an intermediary holding a balance on your behalf.
Everything you sell in Fieldspace — Events (your rentals, lessons, and clinics), Add-Ons, and membership plans — is paid through this same path, so your Stripe account is the single record of facility revenue.
When do payouts arrive?
Payouts are Stripe's job, not Fieldspace's. Stripe transfers your balance to your bank on the payout schedule configured in your Stripe account, exactly as it would for any business using Stripe directly. You can see pending and completed payouts in your Stripe dashboard.
What fees come out?
Two fees apply to a paid booking:
- Stripe's processing fee — Stripe's standard card fee, charged by Stripe
- The Fieldspace platform fee — Fieldspace's per-transaction fee
Current platform fee rates depend on your Fieldspace plan — see Fieldspace pricing for what applies to you.
How do refunds work?
Refunds are issued from Fieldspace against the original charge and processed by Stripe back to the customer's original payment method. You choose the amount — a full refund or a partial one, for cases like weather cancellations where you keep a deposit.
Common questions
Does Fieldspace hold my money?
No. Fieldspace processes payments through Stripe Connect, which means customer payments flow into your own Stripe account. Payouts from Stripe to your bank follow your Stripe payout schedule.
What fees come out of a booking?
Two kinds: Stripe's card processing fee and the Fieldspace platform fee. See the Fieldspace pricing page for current platform fee rates for your plan.
How do refunds work?
Refunds are issued from Fieldspace and processed by Stripe back to the customer's original payment method. You choose the amount — full or partial.
Do I need my own Stripe account?
Yes — that's the point of Stripe Connect. Your Stripe account is yours: your balance, your payout schedule, your transaction history, independent of Fieldspace.