Court & Field Booking

Overview

Fieldspace makes it easy to manage bookings for any type of sports facility—tennis courts, soccer fields, basketball gyms, swimming pools, and more. Your booking calendar gives you a real-time view of availability and helps prevent conflicts.

Bookings can be created by staff through the admin dashboard or by members through your public booking portal. All bookings sync instantly across all views and devices.

Creating Bookings

There are several ways to create a new booking in Fieldspace:

• Click "New Booking" from the dashboard
• Click directly on an open time slot in the calendar
• Use the quick-add button in the calendar header

When creating a booking, you'll need to specify:

1. Facility and court - Which space is being booked
2. Date and time - When the booking starts and ends
3. Customer - Who the booking is for
4. Payment - How the booking will be paid (if applicable)

Booking on Behalf of Members

Staff can create bookings for members directly from the admin dashboard. When booking on behalf of a member:

• Search for the member by name, email, or phone number
• Their membership benefits (discounts, priority booking) apply automatically
• The booking will appear in the member's account and booking history
• Confirmation notifications are sent to the member

Guest Bookings

You can also create bookings for non-members (guests). Guest bookings require:

• Guest's name and contact information
• Payment at time of booking (unless you enable invoicing)

Guests can optionally create an account during checkout to make future bookings easier.

Managing Bookings

All bookings can be viewed and managed from the calendar or bookings list. Click on any booking to see details and available actions.

Modifying Bookings

To modify an existing booking:

1. Click on the booking in the calendar
2. Click "Edit Booking"
3. Make your changes (time, court, attendees, etc.)
4. Click "Save Changes"

If the booking has been paid, you can choose whether to process a refund for the difference or apply a credit to the customer's account.

Cancellations & Refunds

To cancel a booking, click on it and select "Cancel Booking". You'll be prompted to:

• Provide a cancellation reason (optional)
• Choose refund options (full, partial, or credit)
• Send a cancellation notification to the customer

Cancellation policies can be configured in your settings to automatically determine refund eligibility based on how far in advance the cancellation occurs.

Calendar Views

Fieldspace offers multiple calendar views to suit your workflow:

• Day view - See all courts/fields for a single day
• Week view - Overview of the entire week
• Month view - High-level monthly planning
• Resource view - Compare availability across all resources

Use filters to show only specific facilities, booking types, or staff members.

Booking Rules

Configure rules to control how and when bookings can be made:

• Booking window - How far in advance bookings can be made
• Minimum notice - How close to start time bookings are allowed
• Duration limits - Minimum and maximum booking lengths
• Buffer time - Required gap between back-to-back bookings
• Cancellation policy - Refund rules based on timing