Court & Field Booking

Overview

This is the core of what Fieldspace does—letting people book your courts, fields, lanes, or whatever spaces you rent out. The booking calendar shows you what's happening at a glance and prevents the dreaded double-booking.

Bookings can come from two places: your staff creating them through the dashboard, or customers booking themselves through your public booking page. Either way, everything syncs instantly so everyone's looking at the same availability.

Creating Bookings

You've got a few ways to create a booking:

• Click "New Booking" from the dashboard
• Click directly on an empty slot in the calendar (fastest method)
• Use the quick-add button in the calendar header

When you create a booking, you'll fill in:

1. Where — Which facility and court
2. When — Date, start time, and how long
3. Who — The customer's info
4. Payment — How they're paying (if it's not free)

Booking on Behalf of Members

If someone calls or walks in, you can book for them. Just search for their name, email, or phone number—if they're already in the system, their info pops up and any member discounts apply automatically.

The booking shows up in their account, and they'll get a confirmation email just like if they'd booked it themselves.

Guest Bookings

Not everyone's a member, and that's fine. For guests, you just need their name and contact info. They'll pay at the time of booking (unless you've set up invoicing).

During checkout, guests can create an account if they want. Makes their next booking faster, and gets them into your system for future marketing.

Managing Bookings

Click on any booking in the calendar to see the details and take action. Everything you need is right there—who booked it, when, whether they've paid, and what you can do about it.

Modifying Bookings

Need to change something? Easy:

1. Click on the booking
2. Hit "Edit Booking"
3. Change whatever needs changing—time, court, duration, whatever
4. Save it

If they've already paid and the new booking costs less, you can refund the difference or give them a credit to use later. Up to you.

Cancellations & Refunds

To cancel, click the booking and select "Cancel Booking." You'll choose what happens with their money:

• Full refund (what most people expect if you cancel on them)
• Partial refund (maybe they cancelled late, per your policy)
• Account credit (they can use it on their next booking)

You can add a cancellation reason if you want—it's optional but helpful for your records. The customer gets a cancellation email automatically.

Calendar Views

Different situations call for different views:

• Day view — See all your courts for one day. Best for managing a busy day.
• Week view — Get the bigger picture. Good for planning and spotting patterns.
• Month view — High-level planning. When's the tournament? What weekends are still open?
• Resource view — Compare availability across all courts side by side. Helpful when a customer asks "what do you have open Tuesday afternoon?"

Use the filters to show only what you need—specific facilities, booking types, or staff members.

Booking Rules

These are the guardrails that make booking work the way you want:

• Booking window — How far in advance people can book. A week? A month? Set it based on how your regulars plan.
• Minimum notice — How close to start time you allow bookings. An hour before? 24 hours? Prevents last-second chaos.
• Duration limits — Min and max booking length. No 15-minute reservations taking up prime time, no 8-hour bookings blocking everyone else.
• Buffer time — Automatic gaps between bookings for cleanup, setup, or just catching your breath.
• Cancellation policy — The refund rules that kick in based on timing.