Availability Rules

Overview

Availability rules control when customers can book your facilities. By configuring these rules, you can:

• Set different hours for different days of the week
• Block out holidays and maintenance periods
• Control how far in advance bookings can be made
• Give members priority access to popular time slots

Operating Hours

Operating hours define when each facility is open for bookings. To configure:

1. Go to Facilities → [Select Facility] → Availability
2. Set open and close times for each day of the week
3. Toggle days off if the facility is closed
4. Save your changes

You can set different hours for different facilities. For example, outdoor courts might close earlier than indoor courts.

Seasonal hours: Create multiple schedules for different seasons and switch between them as needed.

Blackout Dates

Blackout dates prevent bookings during specific periods. Common uses:

• Holidays when the facility is closed
• Scheduled maintenance periods
• Private events or tournaments
• Seasonal closures

To add a blackout date:

1. Go to Settings → Availability → Blackout Dates
2. Click "Add Blackout"
3. Select the date or date range
4. Choose which facilities are affected
5. Add a reason (optional, shown to customers)
6. Save

Booking Windows

Booking windows control how far in advance customers can make reservations:

• Maximum advance booking - How far ahead bookings can be made (e.g., 14 days, 30 days, 90 days)
• Minimum notice - How close to the start time bookings are allowed (e.g., 1 hour, 24 hours)

Different booking windows can be set for members vs. non-members. For example, members might be able to book 30 days ahead while guests can only book 7 days ahead.

Duration Limits

Control booking lengths with minimum and maximum duration settings:

• Minimum duration - Shortest allowed booking (e.g., 30 minutes)
• Maximum duration - Longest allowed booking (e.g., 2 hours)
• Time increments - Booking start times snap to intervals (e.g., every 30 minutes, every hour)

Buffer Time

Buffer time adds automatic gaps between bookings for:

• Court/field maintenance and cleaning
• Customer transition time
• Equipment setup or teardown

Set buffer time per facility. For example, a 15-minute buffer after each tennis court booking ensures courts are swept between players.

Member Priority Booking

Give members early access to book popular time slots before they open to the general public:

• Priority window - Members can book X days before non-members (e.g., 7 days early access)
• Tiered priority - Higher membership tiers get longer advance booking windows
• Reserved slots - Hold certain time slots exclusively for members until a cutoff date