Refunds & Credits

Overview

Handle cancellations and refunds smoothly with Fieldspace's refund and credit management tools.

Processing Refunds

Issuing a refund is straightforward. Find the original transaction and follow these steps:

1. Find the booking or payment in the system
2. Click "Refund"
3. Choose full or partial refund
4. Add a reason (optional)
5. Confirm the refund

Refunds are processed back to the original payment method within 5-10 business days.

Refund Policies

Set up automatic refund rules so cancellations are handled consistently based on your business policies:

• Full refund if cancelled X+ days in advance
• Partial refund for late cancellations
• No refund within X hours of booking time
• Credit-only option instead of cash refund

Account Credits

Account credits are a flexible alternative to cash refunds. They keep revenue within your business while still making the customer whole:

• Issue credits instead of refunds
• Add courtesy credits for service issues
• Credits apply automatically at checkout
• Set expiration dates (optional)

Handling Disputes

In the rare case that a customer disputes a charge with their bank, Fieldspace helps you respond effectively:

• You'll receive email notification
• Provide documentation through the dispute portal
• Fieldspace helps gather booking evidence
• Resolution typically takes 30-60 days