SMS Alerts
Updated November 2024
Send text message notifications for time-sensitive booking updates and reminders.
Overview
SMS alerts provide immediate notification for time-sensitive updates. Text messages have higher open rates than email, making them ideal for last-minute changes and reminders.
SMS Setup
To enable SMS notifications:
- Go to Settings → Notifications → SMS
- Enable SMS notifications
- Configure your sender name or number
- Set up notification templates
Alert Types
Available SMS alerts:
- Booking reminder - Reminder before appointment
- Schedule change - When booking time is modified
- Cancellation notice - When booking is cancelled
- Waitlist notification - When a spot becomes available
Configuration
Configure SMS settings:
- Set reminder timing
- Customize message templates
- Set quiet hours (no messages late at night)
- Allow customers to opt out
SMS Costs
SMS messages incur per-message costs:
- Costs vary by country and carrier
- View usage in your billing dashboard
- Set monthly limits if needed
- Included messages depend on your plan