Email Notifications

Updated May 2026

Automated emails that keep your customers in the loop—confirmations, reminders, changes, all handled for you.

Overview

Nobody likes being left in the dark. When a customer books a court, they want confirmation. When their booking is coming up, a reminder helps. When something changes, they need to know. Fieldspace sends all these emails automatically—you don't have to think about it.

Notification Types

Here's what Fieldspace sends on your behalf:

Booking confirmation — "Your court is booked!" Sent the moment they complete a reservation.
Booking reminder — "Don't forget, you're playing tomorrow at 6pm." Sent however far in advance you want.
Booking changes — "Your booking has been moved to Court 3." Sent whenever something changes.
Cancellation notice — "Your booking has been cancelled." Plus refund details if applicable.
Payment receipt — A proper receipt for their records after they pay.
Membership welcome — "Welcome to the club!" for new members with login details and getting-started info.
Renewal reminders — "Your membership expires in 7 days." With a link to renew.

Configuration

Control what gets sent, when, and to whom in Settings → Notifications:

Turn each notification type on or off
Set reminder timing (24 hours before? 2 hours? Both?)
Choose who gets the email—customer, staff, or both
Set your "from" name and email address

Most facilities leave most notifications on. Your customers expect them. But if you want to turn something off (maybe you prefer calling to remind people instead), you can.

Email Customization

These emails come from "you"—they should look like it:

Add your logo to the email header
Write your own subject lines
Edit the email body to match your voice
Use merge tags ({{customer.name}}, {{booking.date}}, etc.) for personalization
Add custom footer content with your contact info or policies

You don't have to customize anything if you don't want to—the defaults are perfectly fine. But if you want emails to say "See you on the courts!" instead of "Your booking is confirmed," go for it.

Delivery & Tracking

Know what's going out and whether it's being received:

Activity log — See every email that's been sent
Delivery status — Track if it was delivered, opened, or if links were clicked
Resend — Customer says they didn't get it? One click to resend.
Bounce handling — If someone's email bounces, you'll know so you can get their correct address