Email Notifications

Overview

Fieldspace sends automated email notifications to keep customers informed about their bookings and account activity.

Notification Types

Available email notifications:

• Booking confirmation - Sent when a booking is created
• Booking reminder - Sent before the booking time
• Booking modification - Sent when a booking is changed
• Booking cancellation - Sent when a booking is cancelled
• Payment receipt - Sent after successful payment
• Membership welcome - Sent to new members
• Renewal reminder - Sent before membership expires

Configuration

Configure notifications in Settings → Notifications:

• Enable or disable each notification type
• Set reminder timing (e.g., 24 hours before)
• Choose recipients (customer, staff, both)
• Configure sender name and email address

Email Customization

Customize email content and branding:

• Add your logo to email headers
• Customize subject lines
• Edit email body text
• Use merge tags for personalization
• Add custom footer content

Delivery & Tracking

Monitor email delivery:

• View sent notifications in the activity log
• Track delivery status (sent, opened, clicked)
• Resend failed notifications
• Handle bounced emails