Custom Templates

Updated May 2026

Make your notifications look and sound like they came from you, not from generic software.

Overview

The default notification templates work fine out of the box. But if you want emails and texts to match your brand voice and visual identity, custom templates let you do that. Write your own copy, add your logo, use your colors—make it yours.

Template Editor

The template editor gives you a few ways to work:

Visual editor — Point-and-click formatting. Good for quick edits and people who don't want to touch code.
HTML mode — Full control if you know what you're doing. Copy/paste from your email design tool if you want.
Preview — See what it looks like on desktop and mobile before you save
Version history — Made a change you regret? Roll back to any previous version.

Find templates in Settings → Notifications → Templates. Each notification type has its own template that you can customize separately.

Merge Tags

Merge tags are placeholders that get replaced with real info when the notification sends. So you write {{customer.name}} and Sarah sees "Sarah," while Mike sees "Mike."

Common merge tags:

{{customer.name}} — Customer's name
{{customer.first_name}} — Just the first name (more casual)
{{booking.date}} — The booking date
{{booking.time}} — The booking time
{{booking.facility}} — Which facility
{{booking.court}} — Which court or space
{{organization.name}} — Your business name

The editor shows you all available merge tags for each template type. Click to insert them in your content.

Tip

Using first_name makes emails feel more personal. "Hi Sarah" beats "Hi Sarah Johnson."

Branding Elements

Make every notification feel like it came from you:

Logo — Goes in the email header. Looks professional.
Colors — Use your brand colors for buttons, links, and accents
Footer — Your address, phone number, website link, social media
Fonts — If you're picky about typography (some people are)

These settings are shared across all templates, so you set them up once and they apply everywhere.

Testing Templates

Always test before you save. Nothing worse than sending 200 customers an email with a broken merge tag.

Send test email — Send a real email to yourself with sample data
Preview with sample data — See how merge tags will look when filled in
Check mobile — A lot of people read email on their phones. Make sure it looks good there.
Verify merge tags — The editor flags any that aren't valid