Member Portal
Updated November 2024
Give your members a self-service booking portal where they can reserve courts, manage their account, and more.
Overview
The member portal is a branded, self-service website where your members can book facilities, view their reservations, and manage their accounts without contacting staff.
Benefits of the member portal:
- 24/7 booking access for members
- Reduced phone calls and admin work
- Improved member satisfaction
- Consistent booking experience
Portal Features
Self-Service Booking
Members can book facilities directly through the portal:
- View real-time availability calendar
- Book courts, fields, and other spaces
- Add equipment rentals to bookings
- Invite other members to join their booking
- Set up recurring reservations
- Cancel or modify their bookings
Booking rules (advance notice, cancellation policy, etc.) are enforced automatically.
Account Management
Members can manage their account details:
- Update contact information
- Change password
- View booking history
- Download invoices and receipts
- Update payment methods
- View and renew membership
Portal Customization
Make the portal match your brand:
- Logo - Your logo appears in the header
- Colors - Match your brand colors
- Custom domain - Use book.yourfacility.com
- Welcome message - Customize the homepage text
- Footer links - Add links to your website, policies, etc.
Customization options are in Settings → Branding.
Mobile Experience
The member portal is fully responsive and works great on mobile devices:
- Touch-friendly booking calendar
- Easy navigation on small screens
- Mobile-optimized checkout
- Add to home screen for app-like experience
Members can book on the go from their phones without downloading an app.